Punterz Terms and Conditions

Welcome to Punterz. These Terms and Conditions ("Terms") govern your use of Punterz Casino and every product, promotion and service we make available to you through our website. By registering an account, depositing funds or otherwise using our platform, you confirm that you have read, understood and agreed to be bound by these Terms. We are SpectraWeb Services SRL, licensed and regulated by the Kahnawake Gaming Commission under licence number #00953, and references to "we", "our" and "us" throughout this document mean SpectraWeb Services SRL trading as Punterz.

Who We Are

We operate Punterz as well as other URLs licensed to or belonging to SpectraWeb Services SRL. Our licence permits us to offer online casino games, live casino tables and sports betting to eligible players. These Terms, together with our Bonus Terms, Payment Policy and other referenced policies, form the entire agreement between you and us. Where the English version of any document differs from a translation, the English version published online on our site always prevails.

Eligibility, Registration and Your Account

To use Punterz Casino you must be at least 18 years old and legally permitted to gamble under the laws that apply to you. When you complete punterz casino registration, you confirm that the information you provide is accurate, that you are not a politically exposed person, and that you are acting on your own behalf and at your own risk. We allow one account per person, one account per household and one account per IP address; if we detect multiple accounts, we reserve the right to close them immediately.

Once your punterz casino sign up is complete, you can access your account through punterz login on desktop or mobile browser at any time. We do not currently offer a dedicated Punterz app; our site is fully optimised for browser play, so no separate app download is required to enjoy our casino, live casino and sports betting products.

• You must register only one account in your own name
• You must provide accurate personal and contact information
• You must keep your login credentials confidential and secure
• We may refuse or restrict registration from certain jurisdictions

Verification of Your Identity

We take punterz casino verification seriously as part of our commitment to responsible and secure gaming. Before we process any withdrawal, we may require a valid identification document, a recent utility bill matching your registered name and address, and any additional documentation requested by our Finance department. We may also decline a withdrawal request where verification of your identity, age, location or phone number is incomplete, and we may ask for a notarised or certified copy of your ID where required under the law of your jurisdiction. While your account undergoes due diligence, you may continue to play but you will not be able to withdraw funds until verification is complete.

Deposits, Refills and Withdrawals

Every punterz casino deposit must be made using a payment method registered in your own name; we do not accept third-party payments. You may fund or top up your balance at any time - a punterz casino refill can be made through the payment options shown in our cashier. We aim to process withdrawal requests within 1-3 business days after your documents have been verified, and we will inform you of the reason for any delay if a payment takes longer than ten days to reach you.

Our minimum withdrawal amount is EUR50; any request below this threshold will be declined and the funds returned to your balance. Standard withdrawal limits are EUR5,000 per day, EUR10,000 per week and EUR40,000 per month, and we may split larger payouts into instalments. VIP players may be entitled to higher withdrawal levels at our discretion. Wherever possible, we pay withdrawals using the same method you used to deposit.

Bonuses and Promotions

From time to time we offer a punterz bonus code, seasonal campaigns and other promotional rewards, including a punterz no deposit bonus style offer, free spins, cashback and match bonuses. To claim any punterz casino bonus, including our welcome offer, you must accept it within 24 hours of it being made available, and any unclaimed bonus will be removed from your account after 7 days. Only one bonus may be active on your account at any time.

Where we award punterz casino free spins or punterz free spins as part of a promotion, winnings generated from them are subject to wagering requirements and withdrawal caps as set out in our separate Bonus Terms, which form part of this agreement. We reserve the right to limit, amend or withdraw any promotion, including eligibility for players who did not receive the offer directly from us via email, SMS or an onsite message. Bonus abuse, including the use of multiple accounts, shared IP addresses or shared devices to claim the same offer more than once, is strictly prohibited and may result in forfeiture of winnings.

Casino, Live Casino and Sports Betting

Punterz gives you access to a wide range of slots, table games and punterz live casino tables from leading studios, as well as punterz casino sports betting on major football, tennis and other sporting events through our dedicated sportsbook. Different game categories may contribute differently towards wagering requirements attached to bonuses, and we encourage you to review the relevant contribution table before you play. We may add, remove or replace games and betting markets at any time without prior notice.

Restricted Countries and Player Groups

We accept players only from countries where online gambling is permitted by law and where the relevant country appears in our registration process. We reserve the right to prohibit persons from any jurisdiction from opening an account with us. If we determine that you have registered or played from a restricted jurisdiction, we may close your account immediately, confiscate any winnings and bonuses, and recover any amounts already withdrawn, subject to reasonable charges on the return of your remaining balance.

Responsible Gaming

We are committed to promoting responsible play across Punterz. We offer tools that allow you to set deposit limits, take a time-out or self-exclude from our platform and, where applicable, from other brands under the same licence. If you are concerned about your gambling behaviour or that of someone close to you, please contact our support team so we can guide you towards the appropriate assistance.

Prohibited Practices and Breach of These Terms

We do not tolerate collusion, cheating, fraud or any other criminal activity on our platform. If we reasonably believe that you have engaged in a fraudulent practice, used an unfair advantage, or otherwise breached these Terms, we may suspend or close your account, void bets and winnings, and take any further action we consider appropriate. We are the final decision-maker on whether a breach of our rules has occurred.

Limitation of Liability

We provide our services on an "as is" basis and cannot be held liable for delays caused by third-party payment processors, including banks and payment service providers. We are not responsible for interruptions to our services caused by circumstances outside our reasonable control. Nothing in these Terms excludes liability that cannot be excluded under the laws of Kahnawake.

Complaints and Governing Law

If you have a complaint, please contact our Help Desk in the first instance. Complaints must be raised within 6 months of the incident occurring, or we will not investigate them. Where a complaint cannot be resolved directly with us, it may be escalated to the Kahnawake Gaming Commission. These Terms are governed by the laws of Kahnawake, and any dispute is subject to the exclusive jurisdiction of the courts of Kahnawake.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, our promotions or applicable regulation. We recommend that you review this page periodically. Continued use of your account after any update constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, your account, punterz casino online play, or any promotion, please contact our support team at support@punterz.com. We are here to help you enjoy your experience with us safely and responsibly.